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When and how will my order be shipped, and what kind of care should the trees be given upon arrival?
We will try to ship an order as soon as possible. Unless special shipping is requested, we will ship ground USPS but we will always use the most cost effective shipping. Our trees will be shipped with adequate moisture to withstand lengthy delivery time. Each tree plug will be encased in a thin plastic bag to assure that it remains damp. It is most important that our trees be removed from the shipping container as soon as they arrive (remember these are growing plants), watered if necessary and kept in light shade until they can be planted. We ship only to those states and locations that accept live plant shipments and we follow all guidelines regarding inter and intrastate plant shipments as established by the Nebraska Department of Agriculture. We are inspected annually by the Nebraska Department of Agriculture, Bureau of Plant Industry and we have a current Growers License (No. 2008930).
Can we pick up locally?
If you are close enough to avoid shipping costs, email us your order. We will respond promptly with an invoice emailed to you. You may either pay via PayPal online or by check/cash when you arrive. We will make every effort to ensure a convenient pick up time for you.
Returns/Warranty
There is no express or implied warranty on our tree and shrubs after they leave our greenhouses because we sell only actively growing, not dormant stock. We guarantee that every tree we ship is of the finest quality and that your order will be carefully handled and shipped to ensure that you receive a healthy tree. If your trees arrive damaged, please contact customer service at Tech Trees and a claim will be initiated with the carrier. You will need to retain the package(s) for a minimum of 7 days, as the parcel company may want to inspect the damaged product. We will reship the damaged replacement product after the delivering carrier has approved the damage claim. If we are currently out of stock of that item, we will gladly offer a substitute, or you may wait until the next shipping season for your plant. We are not responsible for shipping delays or damage in shipment. We will not honor claims that are made more than 24 hours after receipt of the damaged product.
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